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Snowfox Holidays Booking Conditions

All holidays provided by Snowfox Holidays Ltd are sold subject to these booking conditions.

Bookings and payments

The Client means the person in whose name the booking is made. The meaning of Client also extends to all other persons on whose behalf the booking is made.  Where a group of individuals are concerned, the group leader is the one responsible for the deposit as well as the final balance payment.  A contract between the Client and Snowfox Holidays Ltd is considered valid only after a completed booking form and a non refundable deposit of £100 per person or the total cost of the holiday has been received by Snowfox Holidays Ltd and a confirmation invoice has been issued.  Balances are to be paid in full no later than 8 weeks before the start date of the holiday. Bookings made within 8 weeks before the start date of the holiday must be accompanied by its full price.  If these conditions are not fulfilled by the Client, Snowfox Holidays Ltd reserve the right to cancel the booking. Under these circumstances the Client forfeits any deposit which would have been paid. Snowfox Holidays Ltd reserve the right to refuse a reservation without having to disclose a reason.

Lost property

Snowfox Holidays Ltd will not accept any responsibility for lost or damaged property.

Services provided by third parties

In the case of suppliers other than Snowfox Holidays Ltd (ski hire, transfers, ski lessons or any other suppliers) providing services to the Client, any contract is exclusively between the suppliers and the Client. Snowfox Holidays Ltd does not accept liability for any accidents or injuries caused while these services are being provided.

Clients responsibility for accommodation

The person making the booking is fully liable to Snowfox Holidays Ltd for any costs whatsoever incurred due to any incidents, actions, breakages, loss or damage to Snowfox Holidays Ltd accommodation and its inventory by the person him/herself or any member of their party.  Snowfox Holidays Ltd have full discretion as to the manner in which they deal with or settle any such incident.

Smoking

Smoking is strictly prohibited in all Snowfox accommodation.

Holiday cancellations by Snowfox Holidays Ltd

In the most unlikely event we should cancel your holiday all monies which we have received will be repaid in full, except from circumstances amounting to force majeur.

The following are considered as amounting to force majeur : cancellation of holiday due to war, threat of war, riot, civil unrest, terrorist activity, natural disasters, adverse weather conditions, flight or train time alterations.

Holiday cancellations by the Client

The person signing the booking form or making the original booking should notify us in writing in order to cancel the holiday (letter, fax or e-mail). Cancellations charges apply. These are: 58 days or more before departure – deposit only, 36 days to 59 days before departure – 50%, 21 days to 35 days before departure – 60%, 20days or less before departure – 100%. Snowfox Holidays Ltd cannot be held responsible for non-receipt or non-delivery of the cancellation notice.

Customer complaints

In the unlikely event of complaints arising, Snowfox Holidays Ltd resort staff should be notified at once. Any complaint notified after the end of the holiday will not be accepted.

No complaints which are related to either weather, snow conditions, travel delays, lift closures or “social skiing” will be accepted.

Accommodation

No compensation claim will be accepted if any client finds chalet decoration or room sizes not to their liking.

Snowfox Holidays may upgrade your reservation to a chalet of a higher standard.

Social Skiing

'Social Skiing' is a free service provided by Snowfox Holidays. Please note this is not Ski Lessons, Ski Guiding or Mountain Guiding it is merely for the guests to ski together and be shown the areas of la Plagne for their first few days skiing.  No responsibility will be taken for any accident during social skiing or if the social skiing cannot go ahead due to low numbers, physical injury or any other reason which does not allow us to provide this service.

Refunds

No refunds will be made if any free service such as “social skiing” cannot be delivered by Snowfox Holidays Ltd due to uncontrollable circumstances such as physical injury.

Law and jurisdiction

All contracts made according to the terms of these booking conditions are governed by English Law and both parties shall submit to the jurisdiction of English Courts at all times.

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